We are committed to shipping your order as quickly as possible. In the event that you wish to cancel this order, the cancellation must take place within 1 hour from the time the order was placed. We are unable to cancel your order after this time period because your order is already in the fulfillment process. Please fax
us right away at 1-877-552-2244 or email us at cancel@ritzinteractive.com.
Most orders are shipped within a few hours after being placed. If your order has already been shipped, simply refuse the order upon delivery.
You never pay sales tax! We are not required to collect sales and use tax on deliveries throughout the US, except where we have business locations and in those states we pay ALL sales taxes (California, Georgia, Kansas and Maryland). For customers in these states, our price includes all applicable taxes.
To satisfy Maryland consumer reporting rules, we will show sales tax and an amount equal to the sales tax will be discounted from our regular low price. The order total will be the same as our regular low prices without tax.
*Free shipping on all orders of new cameras and photographic accessories
over $100...EXCLUDES Auction, Clearance, Limited Specials, Oversized and
Heavier Items, Electronics Products (any product that has an “EP”
in our Stock #, for example: EP5149942) and shipments to AK & HI.
Your actual shipping charges for each product will be shown to you prior
to completion of the checkout process.
Delivery options and estimated ship times in business days:
Note:
Other charges apply for clearance,
auction, oversized and heavier items.
Cameras
& Photo
Accessories
Consumer
Electronics
Ground Service
for orders over $100.00*
(3 to 7 business days)
FREE
$6.95
Ground Service
for orders under $100.00*
(3 to 7 business days)
$6.95
$6.95
2
Business Day Delivery
$16.95
$23.95
Next
Business Day Delivery*
(1 business day)
$26.95
$33.95
Saturday
Delivery*
$36.95
$43.95
* Important Shipping & Handling Information:
Orders under $100.00 may ship US Mail, unless 2-Day, Next Day or Saturday
Delivery option is selected.
Guam, Puerto Rico, Virgin Islands, military APO/FPO and PO Box orders
are shipped via USPS only
Orders received after 10 AM EST will ship the next business day (excludes
weekends and holidays).
Next day delivery orders must be confirmed by 10 AM EST Monday through
Friday and orders confirmed on Friday after 10 AM EST will ship Monday
and arrive Tuesday.
The warehouse does not ship on Christmas Day, New Years Day, Memorial
Day, Fourth of July, Labor Day and Thanksgiving (Thurs. & Fri.).
No express delivery to Alaska, Hawaii, military APO/FPO addresses,
or P.O. Boxes.
Auction items are charged $12.95 per item for ground delivery.
Clearance items are charged $9.95 per item for ground delivery.
Not all items can be shipped Express Delivery (Next day, two day or Saturday delivery).
If you order items with different shipping availability dates - for example, an in-stock item along with a back ordered item - each item will ship as soon as it's available. If the original order was placed using Next Day or 2-Day delivery options, the back ordered items will be shipped using FedEx Ground service at no additional cost to you.
At RitzCamera.com, our low price guarantee assures you that you are getting a competitive, low price. If you find a price lower than ours on the Internet, and you meet the eligibility requirements listed below, you may qualify for a price match.
You may be eligible for a price-match refund if your request meets the following conditions:
Our Low Price Guarantee is valid only for qualified Internet retailers. Qualified internet retailers must be listed on the manufacturer's website.
The Internet retailer must have the identical product in-stock and the product is priced accurately.
If RitzCamera.com is offering any special give aways or customized outfits (case, strap, quartz date features, free paper, etc.), we cannot consider that an equal item.
Price match requests must be submitted within three (3) days from the date of purchase at RitzCamera.com.
Our Low Price Guarantee is valid for only one price match per order and is limited to up to three (3) of the same product, shipped to the same address.
We only price match USA retailers and websites.
Our Low Price Guarantee is limited to a maximum of $100.00 per price match request.
When requesting a price match, please be aware that prices will be compared on the following criteria:
Prices are compared by item and include the product price, applicable taxes, plus shipping & handling charges when calculating the competitor's total price.
Our Low Price Guarantee does not apply when you use coupons, promotional offers, or product-bundle pricing on the order.
Our Low Price Guarantee does not apply to non-USA Warranted products or gray market items on our site. 'Gray' products are purchased overseas by some retailers for unauthorized and unsupported resale in the United States.
Our Low Price Guarantee excludes closeout specials, auction items, clearance items, refurbished or used products, special orders, special 'club member' pricing, products subject to a no return policy and incorrect pricing that is the result of a typographical error or omission.
Our Low Price Guarantee does not apply in our Cellular Phone or Clearance sections.
Our Low Price Guarantee does not apply to products that have not been released/shipped by the manufacturer, newly released products, or products in a backorder status or on restrained supply from the manufacturer.
We are sorry, we are unable to match prices for orders shipping to Canada or Internationally.
The Low Price Guarantee is subject to change at any time.
In determining a price match, RitzCamera.com will apply the fair-market price for bundled / kit items offered at no charge with purchase.
Apply for a Price Match
To apply for a price match, simply send a copy of your RitzCamera.com sales receipt or invoice as proof of purchase, the competitor's printed and dated Internet ad with price circled and url address and company phone number (so we can validate the price and the product is in stock. Send to:
RitzCamera.com
PO Box 19705
Irvine, CA 92623-9705
In most cases we can match the pricing submitted by a customer due to large
buying power and inventory volume. However, when the price request goes below
our cost we will not honor the lower pricing because it is usually the result
of unethical selling practices such as:
Retailers selling gray market items, which are items that have been manufactured for overseas distribution. These items can be purchased at lower prices but they do not carry the USA manufacturer warranty, instruction manuals are in a foreign language and the camera may not have the same features.
Retailers that offer considerably lower prices online but charge exorbitant shipping, handling and insurance charges.
Retailers that employ bait and switch tactics. These unethical retailers show considerably lower prices online and then contact you by telephone and try to force you to buy additional overpriced accessory kits and warranties, or tell you the item is out of stock or discontinued and try to sell you a different product entirely.
Retailers that specialize in the sale of discontinued or refurbished products or products that have been purchased in distressed condition and represent those products as new.
Retailers that are not Manufacturer Authorized Online Resellers, which can result in the product not being under warranty and thus being sold at lower prices.
Qualified Internet Retailers
Amazon.com
BestBuy.com
Bluelight.com
CircuitCity.com
CompUSA.com
Dell.com
MyCamera.com
Officedepot.com
Officemax.com
Outpost.com
Staples
Target.com
WalMart.com
The competitor's pricing must be their advertised price. Price 'quotes' will not be accepted.
RitzCamera.com wants you to be a 100% satisfied customer. We offer the largest online
inventory, competitive pricing and added value on most of purchases. We
offer Free Shipping on most orders over $100.00, you pay No Sales Tax
and we offer a liberal return policy and exchange privileges. (Please
see our Return/Exchange Policy) Shop with confidence at RitzCamera.com! Of course,
if you receive a great price on an item from another online retailer and
are confident that you will receive what you are ordering, then we encourage
you to purchase the item from that retailer.
The Secure Shopping Guarantee protects you while you shop at RitzCamera.com, so that you never have to worry about credit card safety. When shopping at RitzCamera.com online, you can shop with confidence.
When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than RitzCamera.com. This makes online buying as secure as purchasing by telephone.
We guarantee that every transaction you make at RitzCamera.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at RitzCamera.com.
In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, RitzCamera.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from RitzCamera.com while using our secure server.
We gladly accept Visa, MasterCard, American Express and Discover, PayPal®, personal
checks, money orders and Bill Me Later®.
Credit and Debit Cards: We do not charge your card until your order is shipped.
When you place an online order, we authorize your credit/debit card to make sure
sufficient funds are available. The financial institution places a hold on funds
equal to your order total until the order is fulfilled. This hold will also apply to any items backordered until items come into stock and are shipped.
If your order is canceled, the financial institution that issued your card determines
the time required to remove the authorization. The authorization will automatically
expire based on the type of card used for payment. The following is the estimated
period of time from the point of authorization to automatic expiration of the
authorization for common methods of payment.
Payment TypeTime Required
Debit or check cards - depends on bank
Visa/MasterCard - depends on bank
Discover
American Express
24-72 hours
7 - 14 days
30 days
30 days
If your order is backordered or the item does not ship by the time the authorization
automatically expires, another authorization will be required at the time the
merchandise ships. If you need more information, please call your bank or credit
card company
Personal Checks and Money Orders:
We also accept personal checks and money orders. Please note that payment via
check or money order can delay your order up to 15 days.
Pay by Check If you would prefer to pay with a paper check or money order, please
mail to:
RitzCamera.com
PO Box 19705
Irvine, CA 92623-9705
Please note: Checks returned unpaid by your financial institution are subject
to a Service Charge of $25 or the maximum allowed by law. Checks returned for
insufficient or uncollected funds, together with Services Charges, may be debited
electronically from your account.
If a refund is due, you will be refunded in the same method in which you paid
for the merchandise originally. If a check refund is due, please be advised
that it may take up to 30 days to receive your refund.
Buy Fast and Feel Secure with Bill Me Later®:
Bill Me Later® is a convenient and secure new payment method designed for
purchasing on the web or over the phone. As a credit account, Bill Me Later® provides
you with the flexibility to purchase without using your credit card. Bill Me
Later® is offered through CIT Bank and is only available to US customers
who are at least 18 years of age. Subject to credit approval.
To request a Bill Me Later® account, you do not have to complete
a lengthy application prior to making a purchase. Simply select Bill Me Later® at
checkout to complete your request.
There are no account numbers to enter, just top-of-mind information such
as date of birth and the last four digits of your social security number.
This information is easy to provide and helps us protect you against fraud.
Bill Me Later® offers “zero fraud liability” protection
which means you are not responsible for unauthorized charges.
After you use Bill Me Later®, you will receive a billing statement.
Bill Me Later® offers flexible repayment options: you can choose to pay
the entire balance with no additional charges or pay a portion of the balance
and regular interest charges apply.
Click Here for BML FAQs.
Absolutely not, we do not require our customers to register.
Are there alternative ways to place an order?
If you would prefer to use our toll free number to place your order, please fax your order to 1-877-552-2244 if placing the order from the USA or Canada. International customers may fax their orders to 001-949-255-0231.
You may also send your orders to:
RitzCamera.com
PO Box 19705
Irvine CA 92623-9705.
Can I order items for pick up at a Ritz Camera store?
RitzCamera.com and Ritz Camera Centers are two separate companies, and we are not able
to have orders placed through the internet and picked up at Ritz Camera Centers.
If for any reason you are not completely satisfied with a product, simply
return it within 10 days for all Digital, Video and Wireless Phone products, 30
days for all other products, to RitzCamera.com for a no hassle exchange or return. Please
note regarding Electronics products, some require Return Merchandise Authorization
(RMA), and some are non-returnable. Additional conditions and requirements apply
– please read our full return and exchange policy.
RETURN REQUIREMENTS:
Returned products must be in brand new, mint condition.
Items must be in the original, undamaged manufacturer's packaging with
all packaging materials, including instruction booklets, packing inserts,
plastic bags, and the blank warranty cards. The manufacturer's labeled packaging
must be enclosed within a new shipping carton.
Software must be unopened and in the original sealed packaging.
Any Blister packed items or products that come in hard plastic wrap
can only be returned if unopened and in original condition.
All Digital Equipment, Video Equipment and Wireless Telephone products
must be returned within 10-days of receipt of purchase.
Please note that the warranty card must not be filled out.
SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE.
Please note we do not accept returns on International purchases at this
time.
Returns must be received by RitzCamera.com within 14 calendar days after notifying
RitzCamera.com of intent to return. After receiving and inspecting the returned
merchandise, we will reimburse you for the purchase price of the item.
You will be refunded in the same method in which you paid for the merchandise
originally. If a check refund is due, please
be advised that it may take up to 30 days to receive your refund. After
the return period has expired, please contact the manufacturer to resolve
any problems with your equipment.
Auction Returns:
All Auction Sales Are Final. Auction items can be returned only for defective
replacement. If the winning auction item you receive is not in working order,
simply return it within 10-days of receipt to RitzCamera.com for an exchange or, if the
item is no longer available, a refund. If the ten-day exchange period has
past, all items, unless otherwise noted in the description, come with the
full warranty offered by the manufacturer. To obtain warranty service, please
take the product, along with the invoice you received, to any authorized dealer
or service center.
ELECTRONIC
PRODUCT RETURN GUIDELINES
It is important
to understand the standards that have been established within the electronics
industry regarding the terms and conditions of a sale. The standards are
as follows:
The purchases
of computers, peripherals, software, and other consumer electronics are
subject to manufacturer restrictions that may be different from other product
purchases you have made. All computer, peripheral, software and consumer
electronic product returns require an RMA (Return Merchandise Authorization)
number, which can be obtained by contacting our Customer
Service department. These category returns are subject
to a restocking fee. Several manufacturers’ policies and restrictions
disallow product returns. Products from the following manufacturers (not
all inclusive) are not returnable to RitzCamera.com: Adobe, 3Com, Compaq,
IBM, Lenovo, Intel, HP, Microsoft, Toshiba, Quark and Sony. The aforementioned
list of manufacturers is not a comprehensive list and may change from time
to time. You will need to contact these manufacturers directly regarding
return or replacement of their products in accordance with their respective
guarantees and/or warranties.
Please save all packaging and accessories for any item that is to be returned.
All original equipment, components, manuals, cables, documents and packaging
must be returned with your item for your return to be accepted. All returns
are inspected prior to credit being given and a return may not be accepted
or additional restocking fees may apply if all items are not returned in a
new condition. An item returned for a replacement may be repaired or replaced
at the company’s
discretion, unless otherwise required by law. Products with specific refund and
return policies and deadlines must be returned within the time periods specified
for each item. All items sold through our websites are subject to our Privacy
and Security Policy regarding use of the site and order acceptance, which is
located in our Help Section. Physically damaged items cannot be returned.
You
must also return the free gift in order to receive a full refund. If
you are unable to do so, the value of the free gift will be subtracted
from the purchase price of the item being returned. You will be refunded
the difference. The value of the free gift is based on the price it
was regularly sold for on the date of your original purchase.
Shipping
charges
Original
shipping charges are not refundable. Shipping charges on returned products
are the responsibility of the customer. RitzCamera.com will match the shipping
method and pay for shipping charges on replacement or exchanged products.
We strongly recommend you fully insure your return shipment in case of
loss or damage.
Standard
Return Policy
Our
Standard Return Policy covers all products, unless otherwise indicated.
Merchandise under our Standard Return Policy may be returned within 30
days of the original invoice date for a refund or exchange with the exception
of all
Digital, Video, Wireless Phone, DVD, CD and Video Game products which
must be returned within 10 days of the original invoice date for a refund
or exchange. All
returns require an RMA (Return Merchandise Authorization) number. Many
manufacturers offer additional factory coverage; you should contact
the manufacturer of your item directly for information regarding eligibility
and specific terms and conditions.
Restocking
Fee
A
15% restocking fee will be charged unless the item is defective, damaged,
you received the wrong item, or law prohibits the fee. A restocking fee
of up to 25% will be charged on special products as noted and an additional
fee may be charged for products returned as defective that test to be operational
upon return. Additionally, any return that has missing accessories or is
incomplete in packaging may be rejected or will be subject to an additional
restock fee to cover the price of the missing item.
Manufacturer's
(End-User) Warranties
RitzCamera.com
does not offer any express warranties; however, many of the products are
covered by Manufacturers' Warranties. Manufacturers' warranty details
are typically available at the manufacturer's website; click here to
see a list of the manufacturers whose items we carry. Manufacturers'
warranties can also be obtained for free by contacting the manufacturer. Please
note that products in this category are non-refundable unless
otherwise indicated.
Some products must be returned directly to the product manufacturer for
repair or replacement, unless otherwise required by law. For these items, the
warranty policy from the product manufacturer explicitly requires that any
returns, repairs etc. be requested and processed directly by the consumer
(or "end-user") of the item. More specific return policies
are designated for the item categories listed below.
RETURN
POLICY FOR MANUFACTURER (END-USER) WARRANTY ITEMS:
CPUs
Refund
period: 10 days from original invoice date.
Replacement
period: 30 days from original invoice date.
Buyers
requesting a refund will be charged a restocking fee of up to 25%.
Physically
damaged CPUs cannot be returned, including physical damage due to improper
installation.
Tablet
and Notebook PCs
Notebook/Tablet
PCs are not returnable.
Consumable
Items
Consumable
items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper
Products etc. may only be returned if the product is unopened. Buyers
requesting a refund will be charged a restocking fee of up to 25%
Software
Retail
boxed software can only be returned for replacement if it is defective
or damaged. You may exchange defective software for an identical
replacement by contacting Customer Service and acquiring an RMA number. No
software returns will be accepted after 7-days. All OEM software
including Operating Systems is non-refundable once
purchased and delivered. OEM versions are intended for system
builders only and cannot be transferred to another PC once it is installed.
Purchasers of this software are required to comply with the terms of
the System
Builder License, including responsibility for providing all
end-user support. RitzCamera.com is not responsible for system/software
incompatibility, and incompatibility issues do not qualify software
as damaged or defective. Customers are encouraged to contact the respective software
publisher for answers to technical questions, such as minimum
system requirements, prior to purchase.
Televisions
Televisions
cannot be returned. You are urged to carefully examine the
box your television ships in before signing for the package. Upon
delivery, please inspect the exterior shipping box and the television
carefully for damage while the shipper is still present. If you discover
any damage, please refuse delivery and you will receive a refund
of the purchase price, shipping and handling fees, and sales taxes
(if any). When you sign the carrier’s delivery receipt and/or
sign for the ‘white glove’ delivery service, you are
acknowledging and accepting the terms of this return policy and receipt
of your order. Should
you observe any damage to the shipping box, or if the wrong product
was sent, you must refuse delivery while the shipping courier
is still on the premises.
If, after
delivery, the television does not work, all returns, in-house servicing
(if applicable), and warranty repairs are handled exclusively by the
manufacturer. Televisions cannot be returned to RitzCamera.com.
Manufacturer-Recertified
Refurbished and Open-Box Items
RitzCamera.com
often sells items that are listed as "manufacturer recertified" or "open-box." Because
these items are sold at greatly reduced prices, they bear a limited
10-day refund-only return policy. Accessories MAY NOT BE
INCLUDED with refurbished products, even if the missing accessory was included
in the original packaging. We cannot provide replacement service for these
items, as their stock is limited. The entire risk as to the quality
and performance of these items is with the buyer. These items have
been tested for functionality, but may have superficial physical defects
including (but not limited to) scratches, dings or dents. Should
these items prove defective following their purchase, the buyer (not the
manufacturer, distributor, or retailer) assumes the entire cost of all
necessary servicing or repairs, unless otherwise required by law. These
items are not covered by our 30-day satisfaction guarantee.
ADDITIONAL RMA TERMS
Physical
Damage Policy
Physically
damaged items cannot be returned.
Improper
installation of CPU fans and/or improper clocking may cause CPUs to
chip. CPUs that are chipped, burnt or have bent/broken pins are considered
physically damaged and cannot be returned for refund or replacement.
Physical damage includes (but is not limited to) improper handling and
any other type of damage sustained by irregular use.
Forcing
a processor into position will not solve an installation problem and
may void your return policy. If you return any physically damaged
item, the item will be returned to you at your expense.
DVD
- CD - Video Games
DVD’s,
CD’s and Video Games are non-returnable and non-refundable, but can
be returned within 10 days of the invoice date for a replacement of the
same title if the item is defective. Items cannot be exchanged for
a different item or title.
LCD
Dead-Pixel Policy
RitzCamera.com
adheres to the 7 (seven) dead-pixel policy that is observed by the majority
of our manufacturers. In order to declare any product with an LCD
screen "defective" and eligible for replacement or refund through
our return policy, there must be a minimum of 7 (seven) dead LCD pixels.
Rebates/UPC
Codes
Products
offering mail-in rebates are not returnable once the rebates have been
filed. Be sure that the product is functional and that you intend to keep
the product before sending in for your rebate. Products missing UPC
codes or serial numbers from the box are NOT returnable, are non-refundable,
and will be rejected. Only the product manufacturer can replace any
defective item missing the UPC code.
Bundle
Specials
Bundle
Specials contain multiple items offered together at a discounted price.
Offers are valid only while supplies last. Purchasing multiple units of
a Bundle Special that feature a mail-in rebate may yield only one redeemable
rebate offer (per the manufacturer's "limit one per household" provision).
If you wish to return a Bundle Special for a refund, you must return the
ENTIRE BUNDLE within specified return period from the date of purchase.
Note that a restocking fee of up to 25% will be applied. Components within
a Bundle Special may be returned for replacement only. Individual items
may only be returned for replacement if an RMA number is acquired within
the Standard Return period.
Please
note: In
some cases a bundle discount has been applied to each item. You will
be refunded the discounted price, which may differ from the price if
you purchased it individually.
Out of Stock or Back-ordered Items
You
will be issued a refund, if you return an item for an exchange (if the
product qualifies for an exchange) after the product has been discontinued
and we are out of stock.
Exchanging Online Purchases.
To exchange the item through RitzCamera.com please follow the instructions on your packing
slip.
EXCHANGE REQUIREMENTS:
Exchanged products must be in brand new, mint condition.
Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.
Software must be unopened and in the original sealed packaging.
Any Blister packed items or products that come in hard plastic wrap can only be exchanged if unopened and in original condition.
All Digital Equipment, Video Equipment and Wireless Telephone products must be exchanged within 10-days of receipt of purchase.
Please note that the warranty card must not be filled out.
SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
Exchanges must be received by RitzCamera.com within 14 calendar days after notifying RitzCamera.com of intent to exchange. After the exchange period has expired, please contact the manufacturer to resolve any problems with your equipment.
