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Return Policy

Days to Remember

  • 7 days - No software returns will be accepted after
  • 10 days - return all digital, video, and wireless phone products
  • 14 days - Returns must be received by RitzCamera.com within this period after notifying RitzCamera.com of intent to return
  • 30 days - If a check refund is due, please be advised that it may take up to this long to receive your refund.
  • EXTENDED HOLIDAY RETURNS-Starting November 27, 2014, customers will be able to return through January 15, 2015.

Usage and Packaging

  • Returned products must be in brand new, mint condition, with all included accessories
  • Items must be in the original, undamaged manufacturer's packaging
  • Must include all packaging materials: instruction booklets, packing inserts, plastic bags, and blank warranty cards.
  • Manufacturer's labeled packaging, UPC codes, and proof of purchase must be enclosed within a new shipping carton.
  • Software must be unopened and in the original sealed packaging.
  • Any blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition

Fines May Apply

  • Restocking fee of 25% may be charged

Specialty Items

  • Televisions Cannot Be Returned and should be carefully examined before signing for the package.
  • Software can only be returned for replacement if it is defective or damaged.
  • All OEM software including Operating Systems is non-refundable once purchased and delivered.

Bundles and Rebates

  • Purchasing multiple units of a Bundle Special that feature a mail-in rebate may yield only one redeemable rebate offer
  • You must return the ENTIRE BUNDLE within specified return period from the date of purchase for a refund
  • Individual items may only be returned for replacement if an RMA number is acquired within the Standard Return period

Additional Notes

  • Warranty cards, rebates and product registration forms MUST NOT be filled out.
  • SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.
  • Do NOT accept returns on International purchases at this time.
  • Can refuse returns if item shows usage
  • All returns must be mailed in
  • Delivery refusals from UPS are considered as returns and may be subject to a restocking fee
  • Dead Pixel Policy—must be a minimum of 7 dead pixels to receive a replacement or refund
Cancel An Order

Canceling and Timing

  • Customer MUST contact Ritz Camera to cancel an order.

Additional Notes

  • Delayed Canceling - If your item(s) ship, simply REFUSE delivery, and when the merchandise is returned to us a refund will be initiated.
Sales Tax

Tax

  • We will collect sales tax on shipments delivered into the state of New Jersey
  • Tax is generally calculated on the total selling price of each individual item
  • In accordance with state tax laws, item-level and order-level shipping and handling charges may also be taxable.
  • Tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped.
  • Some merchandise and shipping methods require special state/local sales tax calculations that may alter the estimated amount.

Tax Exemptions

  • Sales tax does not apply to purchases made by the United States Government.
  • All other exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped.
  • Documentation submitted should include the following:

Contact information - phone number and E-mail address

  • Acceptable proof of your exempt status (as outlined above)
  • The name of the organization that purchased the items
  • If sending a fax, mark your fax "Attn: Tax Exempt Order"
  • The following documents are not acceptable proof of exemption:

Federal Form W-9.

  • A letter from the IRS assigning your business a Federal ID Number.
  • A letter from the IRS that indicates your business or organization is exempt from federal income tax (e.g., a 501(c)(3) organization).
  • A copy of your sales tax permit.

Additional Notes

  • Tax law changes may occur between order placement and credit card charge authorization that could result in an increase or decrease in taxes charged.
  • TO RECEIVE A TAX EXEMPTION, a copy of one of the following must be obtained: Federal tax ID certificate, Certificate of exempt status ,Government Voucher, or a Check from the U.S. Government payable to RitzCamera.com
  • Please submit the necessary information by fax or e-mail prior to placing your order to ensure tax is not charged. Our fax number is (301) 419-2995. You may also send scanned copies in PDF format to customerservice@ritzcamera.com
Shipping and Delivery Options - US

Days to Remember

  • In stock orders usually ship in 1-2 business days
  • Orders placed after 7:00 am EST on Friday will be shipped out on Monday.

Fines May Apply

  • Price is adjusted for oversized and heavier Items
Ground Service
for orders over $100.00*
FREE
(3 to 7 business days)
Ground Service
for orders under $100.00*
$6.95
(3 to 7 business days)
2 Business Day Delivery
$23.95
Next Business Day Delivery* (1 business day) $33.95

Note: Other charges apply for clearance, oversized and heavier items.

Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and military APO/FPO orders will incur extra shipping charge

Alaska & Hawaii: $29.99
Guam, Puerto Rico & Virgin Islands: $39.99
  • Clearance items under $99 are charged $3.00 per item plus $6.95 per order for ground delivery.
  • Clearance items over $99 are charged $9.95 per item for ground delivery.

Additional Notes

  • Free ground shipping on most orders over $100...EXCLUDES CLEARANCE and LIMITED SPECIALS
  • Delivery options and estimated ship times are calculated in business days
  • The warehouse does not ship on Christmas Day, New Years Day, Memorial Day, Fourth of July, Labor Day and Thanksgiving (Thurs. & Fri.)
  • We DO NOT ship internationally - ONLY to addresses in the United States
Back Ordered Items Shipping & Handling

Additional Notes

  • tems with different shipping availability dates will ship as soon as it's available.
  • Shipping method doesn't change once the item has been received in our warehouse. If you selected an expedited shipping method, your order will still be expedited AFTER the order has shipped.
  • Items in kits are subject to be replaced with comparable items if original is back ordered
Low Prices, Gauranteed

Price match
conditions

  • Our Low Price Guarantee is valid only for qualified Internet retailers who are listed on the manufacturer's website.
  • The Internet retailer must have the identical product in-stock and the product is priced accurately.
  • If RitzCamera.com is offering any special giveaways or customized outfits (case, strap, quartz date features, free paper, etc.), we cannot consider that an equal item.
  • Must submit Price Match request within three (3) days from the date of purchase at RitzCamera.com.
  • Our Low Price Guarantee is valid for only one price match per order and is limited to up to three (3) of the same product, shipped to the same address.
  • Prices are compared by item and include the product price, applicable taxes, plus shipping & handling charges when calculating the competitor's total price.

Apply for a Price
Match

  • Send a copy of your RitzCamera.com sales receipt or invoice as proof of purchase, the competitor's internet ad with price and URL address and company phone number, to customerservice@ritzcamera.com.
  • Qualified Internet Retailers
  • The competitor's pricing must be their advertised price. Price 'quotes' will not be accepted.

Do not apply

  • When you use coupons, promotional offers, or product-bundle pricing on the order.
  • In our Cellular Phone or Clearance sections
  • To non-USA Warranted products or gray market items on our site.
  • Our Low Price Guarantee excludes closeout specials, clearance items, refurbished or used products, special orders, special club member' pricing, products subject to a no return policy and incorrect pricing that is the result of a typo graphical error or omission.
  • Our Low Price Guarantee does not apply to products that have not been released/shipped by the manufacturer, newly released products, or products in a backorder status or on restrained supply from the manufacturer.
  • The Low Price Guarantee is subject to change at any time.
  • We are unable to match prices for orders shipping to Canada or Internationally.
    Please note: certain manufacturers' restrict discounts to their products. Excluded manufacturers will not be considered for a price-match. In determining a price match, RitzCamera.com will apply the fair-market price for bundled / kit items offered at no charge with purchase.

Additional Notes

  • We only price match USA retailers and websites.
  • Our Low Price Guarantee is limited to a maximum of $100.00 per price match request.
  • Ritz only validates price matched on products that state ships in 24hrs.
Secure Shopping Guarantee

Secured

  • Protects your credit while you shop at RitzCamera.com
  • Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than RitzCamera.com. This makes online buying as secure as purchasing by telephone.

Additional Notes

  • We guarantee that every transaction you make at RitzCamera.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at RitzCamera.com.
  • Under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, RitzCamera.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from RitzCamera.com while using our secure server.
Payment Methods

Credit/ Debit

  • Accept Visa, MasterCard, American Express, and Discover.
  • Your order is charged at time of shipping and if a partial shipment occurs, your order may be charged in full at that time.
  • When you place an online order, we authorize your credit/debit card to make sure sufficient funds are available. The financial institution places a hold on funds equal to your order total until the order is fulfilled. This hold will also apply to any items backordered until items come into stock and are shipped.
  • If your order is canceled, the financial institution that issued your card determines the time required to remove the authorization. The authorization will automatically expire based on the type of card used for payment. The following is the estimated period of time from the point of authorization to automatic expiration of the authorization for common methods of payment.

Debit or check cards - depends on bank : 24-72 hours
Visa/MasterCard - depends on bank 7 - 14 days
Discover 30days
American Express 30days
  • When checking out using our Paypal method, the money paid for will be collected immediately.

Additional Notes

  • If your order is backordered or the item does not ship by the time the authorization automatically expires, another authorization will be required at the time the merchandise ships. If you need more information, please call your bank or credit card company
  • If a refund is due, you will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund.
Place an Order

Additional Notes

  • Do I have to register to place an order?
    Absolutely not, we do not require our customers to register.
  • Are there alternative ways to place an order?
    You may also: Call our Sales department at 855-622-7489 ext 2
Manufacturer Warranty

Additional Notes

  • All cameras and lenses purchased on RitzCamers.com have a manufacturer’s warranty included, unless indicated as an import product.
  • For all imported products, we provide a 1 year warranty that covers all manufacturer's defect.
  • Why Buy An Import ?
    All of our imported products are 100% made by the manufacturer. We are able to offer you better deals with our imported products than if you were to go straight to the manufacturer. Buying an imported product from RitzCamera offers you a full 1 year warranty that covers all manufacturer’s defects, manufacturer’s defects.
Manufacturer-Recertified Refurbished and Clearance / Open-Box Items

Ask Away!

  • Q: What does "refurbished" mean?

    A: Refurbished products are products that were originally purchased and returned by customers. The returned products are sent back to either an original manufacturer or a third-party refurbishment company repair centers where they can usually be restored to like-new con- dition. In the case of our Nikon refurbished digital SLR’s, all of these cameras are refurbished by the Nikon factory and are restored to the original Nikon factory specifications. The refurbished Nikon cameras come with a 90 day factory warranty.

  • Q: Why did customers return these products?

    A: Refurbished products may have been returned for any number of reasons. Sometimes the product may not have been working proper- ly, but more often the reason for the return was something as minor as the wrong size, color, a compatibility issue or the customer not knowing how to properly use the product.

  • Q: Are refurbished products tested to make sure they work properly?

    A: Yes. Regardless of the reason for their return, refurbished products are inspected by professional technicians who first troubleshoot and then perform any necessary repairs to ensure full functionality.

  • Q: Why should I purchase a refurbished product?

    A: Buying refurbished products saves you money. Refurbished products are sold at a savings versus the cost of the same product brand new.

  • Q: Can I return a refurbished product if I have a problem with it?

    A: Yes, our standard Return Policy applies. See individual product detail pages for applicable warranty information.

  • Q: How does buying a refurbished product help the environment?

    A: By purchasing these products, you not only save money but also help reduce environmental waste by preventing the unnecessary disposal of these fully functional products. Refurbished products are often returned with nothing wrong with them at all, or require only minor functional and/or cosmetic repairs. Buying refurbished products is a great way to help sup port the environmental "green" effort.

Additional Notes

  • A Clearance product may have been one of a group of display items
  • Although many appear to be New-In-Box, any given item may have cosmetic blemishes, been slightly used or may be missing small, inconsequential pieces.
  • All open-box/display items contain instruction manuals and any accessories necessary for routine operation and come with the standard manufacturer's warranty (generally one-year) unless specifically stated otherwise.
  • In addition to the warranty, should any Clearance item prove to be defective upon delivery, please return it within ten days for an exchange or a refund if a replacement is not available